We provide IVRS with complete call management to small and medium
businesses. Ours is a cloud based advance EPABX system known as CLOUD
TELEPHONY with CRM system which tracks, manages, routes, and record
business calls. We provide IVRS services with complete call management
(CRM) to all kinds of businesses.
Advantages of our IVRS services:-
1) It enhances the brand of your company, it portrays your company
bigger & professional.
2) Helps in converting your enquiries into sales, enhances customer
3) Receive calls 24X7X365.
It helps in reducing customer service costs by providing self service to
callers and guiding them through various options & menus related with
concerned department, people or information.
Example of a typical IVRS service & Prompt
Step 1:- Customer calls in your company
Step 2:- He listen greeting message along with IVR recorded menu i.e.
Step 3:- Customer is directed to respective department where his query
is answered or information is provided.
Step 4:- His call is recorded for feedback after which conversation is
We provide you all the CRM through a web based panel wherein you get
100% call logs, missed call alerts via e-mail and SMS, recorded
conversations, all history logs.
The major purpose of using IVR applications is to reduce human
intervention and automate the day to day routine and recurring
communication flow. It can be used for many purposes including but not
1) as virtual receptionist to respond to their FAQ, queries, register
their feedback or complaints and auto guide them through desired
2) Send telephonic alerts / critical alerts and seek responses from
3) Client service automation - as it is a machine, it can work 24X7x365
days. Helps in reducing cost, can provide multi lingual support. Saves
4) It can be used in conducting surveys related to customer
satisfactions, generate views, gather information which can be used as
statistics for decision making etc.
5) It can be used in the process of Inventory control and management.
Branches, stockiest, dealers, can provide, report or order by providing
information about their inventory needs. Pharmacies and other shop
owners use IVRs for sending refilling requests or book new orders.
6) Conduct social, political and commercial marketing campaigns.
7) IVRS can be effectively used in booking cinema tickets, restaurants,
bus, airlines etc. It can also be used to update the application status,
ticket status, fee reminder, payment reminder, appointment and
announcement reminder etc.
8) Clinical Trials Management, in hospitals for Patient Monitoring and
supervision, enabling Self Care, digital marketing and advertising, data
collection, telemarketing, as Complaint Management Systems
An IVR system's effectiveness is rated by the percentage of callers who
ask to speak to a live operator. The lower the percentage, the more
successful the system.