Step 1:- Customer calls in your company.
Step 2:- He listen greeting message along with IVR recorded menu. Create customised communication flow based on user inputs.
Step 3:- Customer is directed to respective department where his query is answered or information is provided.
Step 4:- His call is recorded for feedback after which conversation is over.
Map multi-departments - Sales, Admin, Support. Forward calls to multiple devices/extensions. Office Timing setup/Festival setup. Transfer calls based on language preferences. Check/Download Call Detail Records(CDR) online. In-call Transfer. Blacklist a number.
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It can be used in conducting surveys related to customer satisfactions, generate views, gather information to be used as statistics for decision making etc.
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IVRS can be used in booking cinema tickets, restaurants, bus, airlines, ticket status, fee reminder, payment reminder, appointment and announcement reminder etc. Conduct social, political and commercial marketing campaigns.
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Our IVRS is a cloud based advance EPABX system known as CLOUD TELEPHONY with CRM system which tracks, manages, routes, and record business calls.
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Track live calls, see real-time call logs, statistics on dashboard. Live call transfer facility and 99.99% uptime are main features. With live call transfer, your staff can refer customers to other staff without disconnecting the call.
Record all your IVR calls on a secured cloud for quality and training purpose. Welcome your customers with predefined messages and route them using correct IVR options.
See your customer past call details on screen as and when they call you. Integrate our services by setting up Toll Free Number or Mobile Number of your choice.
Analyse & use data for better decision making. Call insights with daily, weekly, and monthly reports available for data-driven decisions.
With our cloud-based portable IVR number your support teams can work from anywhere with just mobile connectivity. Ease of doing business.
With smart IVR menu, a big chunk of customer queries can be handled with automation. IVR enables small support teams to handle large numbers of customer calls by smartly routing calls to the right person in the right department.
Fantastic & excellant support
I am very much happy with the team of 123eworld.com
They are always there to help me in managing my campaigns.
With 123eworld.com since last 10 years.
I have been using 123eworld.com services since last 10 years.
Their team is excellant & result oriented.
123eworld.com team is expert in setting up SMS & Voice Campaigns
Very transperant and trustworthy service provider.
Nitin had been always helpful.