IVRS and Toll Free Number starting with (1800 /1860) combined together provides a robust, integrated and scalable IVR Solution. It save costs by providing ROI in the minimum possible time span helps organisation to provide better service to their callers besides establishing brand identity.
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1800 / 1860 Toll Free numbers are free for callers to dial but paid by the called party i.e. the business hosting this number. More customers can approach you regarding sales, customer service, information, feedback, survey, payment or booking confirmation, delivery status etc purposes.
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We will connect IVR system with your Toll Free Number that interacts with the incoming caller & disseminates information to the caller. Call flow, supported IVR languages and prompt scripts will be provided by you. Every Toll Free set will require IVR System embeded into it.
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Track live calls, see real-time call logs, statistics on dashboard. Live call transfer facility and 99.99% uptime are main features. With live call transfer, your staff can refer customers to other staff without disconnecting the call.
Record all your IVR calls on a secured cloud for quality and training purpose. Welcome your customers with predefined messages and route them using correct IVR options.
See your customer past call details on screen as and when they call you. Integrate our services by setting up Toll Free Number or Mobile Number of your choice.
Analyse & use data for better decision making. Call insights with daily, weekly, and monthly reports available for data-driven decisions.
With our cloud-based portable IVR number your support teams can work from anywhere with just mobile connectivity. Ease of doing business.
With smart IVR menu, a big chunk of customer queries can be handled with automation. IVR enables small support teams to handle large numbers of customer calls by smartly routing calls to the right person in the right department.
Fantastic & excellant support
I am very much happy with the team of 123eworld.com
They are always there to help me in managing my campaigns.
With 123eworld.com since last 10 years.
I have been using 123eworld.com services since last 10 years.
Their team is excellant & result oriented.
123eworld.com team is expert in setting up SMS & Voice Campaigns
Very transperant and trustworthy service provider.
Nitin had been always helpful.